Frequently Asked Questions

Risultati immagini per question sumbolo wallpaper

Can I be certain I’m getting the best current rate ?

Yes,  guarantees the best current rates. If you book a room on one of the websites you will find an equivalent offer on hotel’s official website (within 24 hours) with the same price and with the same terms and conditions of sale, and multiple choice for special offers. To find out more, click here.

How do I amend my booking?

You will first need to cancel it and make a new booking. Before cancelling, make sure the rooms are still available.

Is a credit card mandatory for online bookings?

A credit card may or may not be required at the time of booking, depending on the rate’s terms and conditions.

Will I receive confirmation?

Yes, confirmation with a booking number will be sent automatically to the email address you entered when making your booking.

Can I guarantee the booking with the agency’s credit card?

You can guarantee the booking with a credit card belonging to the agency or the customer.

Can I prepay when booking online?

If you wish to prepay, you will have to advise the hotel of your credit card number by fax or contact the hotel directly.